How do I become a voucher stockist?
You can buy vouchers direct from our sister site findmypast.co.uk. The vouchers are valid for both findmypast.co.uk and 1911census.co.uk.
If you buy direct from us the minimum order is £100.
What is the minimum number of vouchers I can order?
The minimum number of vouchers that you can order is 20.
How much do the vouchers cost?
Our basic voucher costs £5, and provides the researcher with forty credits, which are valid for 90 days from the date the voucher is redeemed online.
How can I pay for the vouchers?
We accept payment with an order form by cheque, credit card or BACS payment.
How long are the voucher credits valid for?
A voucher is valid for 90 days from the time the voucher is activated. The customer can use the vouchers over as many sessions as they wish within this period, and use them on the 1911 census records on 1911census.co.uk, as well as the findmypast.co.uk records, such as birth, death and marriage indexes, overseas records and census records.
How do I order bulk purchases of vouchers?
We can send you an order form or you can download a voucher order form here (new window).
Are there any discounts for bulk purchases of vouchers?
You will receive a 10% discount on face value orders from £100-£499; 15% on orders from £500-£999; and 20% on orders over £1000.
Is VAT included in the price?
Yes, all prices quoted are inclusive of VAT.
How much is postage and packing for the vouchers?
There is a charge of £4 within the UK, £5 for the rest of Europe and £8 for the rest of the world added to each order, regardless of value, to cover postage and packing.
How quickly will my voucher order arrive?
We aim to despatch most orders within seven days of receipt of order, though you should allow up to 28 days for delivery. If for any reason your order is going to take more than 28 days to fulfil we will contact you and give you the option of cancelling your order and obtaining a refund.
Is it possible to return vouchers and get a refund?
We will refund any vouchers if their packaging and scratch panels are intact, as long as the total value is no less than £50. You will receive a refund based on the pro-rata value of your lowest discount order, less a handling charge of £10 per order.