How do I register and sign in?
If you haven’t signed in before, you will need to register first. Click on the ‘register’ link in the top right-hand corner of the site and fill in your email address and password.
To sign in, click on the ‘sign in’ link (next to the ‘register’ link in the top right-hand corner of the page) and enter the same email address and password that you used to register.
If you have already registered on findmypast.co.uk you do not need to register here – just use the same email and password to sign in here.
How do I sign out?
Click the 'sign out' option at the top right-hand corner of the page.
I want the site to remember me. How do I change the settings?
If you would like to be signed in automatically every time you use the site, you will need to reset your preferences. To do this, sign in and click on ‘my accounts’ from the ‘home’ page. This will take you to the ‘update my profile’ page. From ‘sign in settings’ choose ‘save my email or username and password’.
If you decide that you would no longer like to be signed in automatically, then (while you are signed in to the site) you can either click on 'update your profile'from the ‘home’page. OR click on 'account settings'from any other page. When your account details are displayed tick the 'always ask me for my email or username and password', then click on 'update details'.
You can alter your preferences at any time.
Why is it saying ‘this email is already registered’?
If you are receiving the error message 'This email is already registered', then it means you have previously registered with 1911census.co.uk, or with findmypast.co.uk (new window).
Your user details on findmypast.co.uk will work on this site too.
Try signing in under the 'Already registered?’ sign-in option to access your account. If you can’t remember the password you previously used then please click the 'Forgotten password'link and submit your email address. You will then be emailed a new password.
I am a customer with findmypast.co.uk. Why can’t I sign in to 1911census.co.uk?
Check that you are not currently signed in to findmypast.co.uk. Although the username and password work on both sites, you cannot sign into both at the same time (for security reasons). Sign out of findmypast.co.uk and try signing in to 1911census.co.uk again.
How do I change my email address?
First, sign in to the site using your old email address. Once you are signed in, click on the 'update your profile' link from the 'home'page, or the 'account settings'from any other page. Your account details will then be displayed and you can delete your old email address, enter the new one, and click 'Update details'to confirm the change.
What do I do if I forget my password?
Click on the 'Sign in'link, then click on 'Forgotten password?' and submit your email address. You will then be emailed a new password.
How do I change my password?
First, sign in to the site. Once you are signed in, click on the 'Update your profile'link from the 'home'page, or on 'account settings'from any other page. Your account details will then be displayed. Enter your new password in the 'Choose new password'field and also in the 'Confirm new password'field. Finally, click 'Update details'to confirm the change.
What is the 'my records' page?
‘My records’is where you can revisit each original household page and transcript you have viewed and paid for. To access these again at no extra cost, sign in to your account and click 'my records'. You will then be presented with a list of previously viewed original pages and transcripts. You can view a transcript or an original page again by clicking 'view', or remove it from the list of saved records by clicking 'delete'.
If you have viewed a lot of records then it may be necessary to condense the list in order to find the desired transcript or original page. You will find an option to filter your saved records at the bottom of the page. After entering the relevant filter text or numbers simply click the check box to apply the filter.
What is the 'my searches' page?
‘My searches’is a record of each search you have done. To repeat a previous search, sign in to your account and click 'my searches'. You will then be presented with a list of your previous searches. You can view the search results again by clicking 'view'or remove a search from the list by clicking 'delete'.
If you have run lots of searches then it may be necessary to condense the list in order to locate the one you want. You will find an option to filter your saved searches at the bottom of the page. After entering the relevant filter text simply click the check box to apply the filter.
Where can I get help with searching?
Extra search help is provided on both the 'Person'and 'Place'search pages. For more information on a search field please click the question-mark icon to the right of it.
Census search tips
Search features at launch
How can I receive news and site updates?
Sign in and click on 'my account'in the top right-hand corner of the page. This will take you to the ‘Update your profile’page. Under the ‘Application settings’heading, you will see an option called 'Opt me in to email announcements'. Check the box and click 'Update details' at the bottom of the page. If your email address is incorrect or you'd like the updates to go to a different email address, then you can alter it in the 'Email address'field, before clicking 'Update details'.
You can also bookmark http://blog.1911census.co.uk (new window) and check back regularly, or even set up an RSS feed.
What software is available for viewing original household pages?
You can choose how you’d like to view the original household page images under ‘Application settings’ on the ‘my account’ page. There are three options, which all allow you to save images to your hard drive, but which differ slightly in how they allow you to view the images.
- Flash player (our default): images are displayed within your browser through our image viewer, which lets you zoom in and out, rotate, generally examine, and save the image as you wish. Please note: you’ll need to have Adobe Flash (new window) installed on your computer to use the viewer.
- Direct view: this option will display the image within your browser, without our image viewer. This means that you won’t be able to zoom in and out or manipulate the image. Direct view is mainly intended to help customers who experience problems with the Flash player.
- Direct download: with direct download you’ll be given a link from which to download an image, instead of viewing it directly through your browser. This option may be useful if you have a slow internet connection. Once the image has been saved you’ll need your own locally installed viewer to open and manipulate it. Most operating systems have standard software that can display JPEG images (the type used on 1911census.co.uk).
What are the minimum system requirements for using the site?
- Minimum - Windows 2000
- Recommended - XP, Vista
- Minimum - OS 9.x
- Recommended - OS X
- Minimum - 256MB
- Recommended - 1GB or above
- Minimum - 56K dial-up
- Recommended - 512K broadband or above